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Check it outNeed to make a return? We're here to help. To start the return process, please complete our online return form or call TireBuyer customer service at (866) 961-8668.
Note: Please do not attempt to return tires to your local warehouse -- they will not be accepted.
ITEMS DELIVERED TO A TIREBUYER INSTALLER
Most orders delivered to a TireBuyer installer can be returned free of charge for up to 45 days after delivery. The products must be at the installer’s location for pick-up.
For replacement orders, the customer is responsible for any additional installation fees.
Items cannot be returned if any of the following apply:
The following products can only be returned if unused/never mounted:
ITEMS SHIPPED TO A HOME ADDRESS OR OTHER LOCATION
Orders shipped to any location other than a TireBuyer installer can be returned for up to 30 days after shipment.
Only un-mounted, unused products can be returned.
The following charges apply for returns:
For replacement orders, the customer is responsible for any additional installation fees.
If the product return is due to a TireBuyer error, TireBuyer will pay the return shipping costs.
Orders returned from Alaska or Hawaii will be refunded for the cost of the products, less charges for shipping both ways.
Refused orders
Refused orders may be subject to a 10% restocking fee.
Orders that are shipped to a home address and refused will be charged for shipping both ways.
If an order is delivered to a TireBuyer installer and then refused by the customer, the order may be subject to return shipping charges.
Refunds
Refunds for returned items will be issued to the original form of payment.
Warranty claims
Please consult the manufacturer’s warranty materials to ensure that your issue is covered. To make a warranty claim, please complete our online return form or call us at (866) 961-8668.
Credits for warranty items may be issued to the original method of payment or via a paper check.
Damage claims
If your shipment arrived damaged, please complete our online return form or call TireBuyer Customer Service at (866) 961-8668. We will report the damage to the shipper and schedule a reshipment. The merchandise must be completely repackaged in the original packing materials for return. The shipper will inspect and pick up the damaged merchandise and return it to us.
Updated 8/7/2015
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